Shipping policy

Last Updated: October 9, 2026

Thank you for shopping with Sinnsally. We are committed to providing clear and transparent shipping information so you know what to expect when placing an order with us.

1. Shipping Destinations

Sinnsally currently serves customers exclusively within the United States.

All orders are fulfilled and shipped from within the United States through our third-party logistics and fulfillment partners.

We do not offer international shipping at this time.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing includes order verification, preparation, packaging, and handover to the shipping carrier.

Business days are Monday through Friday, excluding U.S. public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that order processing time is separate from shipping transit time.

3. Shipping Time & Estimated Delivery

Once your order has been processed and shipped, the estimated shipping transit time is 3–6 business days.

Our estimated delivery timeline is:

Order Processing: 1–3 business days
Shipping Transit: 3–6 business days
Total Estimated Delivery: 4–9 business days

Delivery estimates are calculated from the time your order is placed and may vary depending on your delivery destination, carrier operations, public holidays, weather conditions, or other unforeseen circumstances.

These are estimated delivery times and are not guaranteed delivery dates.

4. Shipping Rates

We offer straightforward shipping rates for orders delivered within the United States.

Order Subtotal (USD)	Shipping Cost
Under $50.00	$5.00 flat rate
$50.00 or more	FREE shipping

Free shipping automatically applies to qualifying orders of $50.00 or more.

The free shipping threshold is based on your order subtotal after discounts and before applicable taxes.

Shipping costs are displayed at checkout before you complete your purchase.

5. Shipping & Fulfillment Partners

Sinnsally works with third-party logistics and fulfillment partners located within the United States to process, pack, and ship customer orders.

Orders are dispatched from U.S.-based fulfillment locations. Delivery services and carriers may vary depending on the destination and fulfillment arrangements.

Although our logistics partners handle order fulfillment and transportation, Sinnsally remains your point of contact for order-related questions and customer support.

6. Order Tracking

When your order has been shipped, you will receive a shipping confirmation email.

If tracking information is available for your shipment, it will be included in the confirmation email or provided separately.

Please allow time for the shipping carrier to update tracking information after the package has been handed over.

For assistance with an order, please contact service@sinnsally.shop.

7. Shipping Delays

We make every effort to ensure that orders are processed and dispatched within the stated timeframes.

Occasionally, delivery may be delayed by circumstances such as severe weather, carrier disruptions, public holidays, or periods of unusually high shipping volume.

If your order is taking longer than expected, please contact us so we can assist you in checking its delivery status.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at service@sinnsally.shop.

We will try to assist with address corrections before your order ships. However, we cannot guarantee changes once an order has been dispatched.

9. Lost, Missing, or Damaged Packages

If your package arrives damaged, appears to be lost in transit, or is marked as delivered but has not been received, please contact our customer support team.

Email: service@sinnsally.shop

Please include your order number and a description of the issue. If your item arrived damaged, photos of the product and packaging may help us investigate.

We will review the situation and assist you with the appropriate next steps in accordance with our applicable policies and consumer rights.

10. Returns & Refunds

For information about return eligibility, return procedures, and refund processing, please refer to our Return & Refund Policy available on our website.