Refund policy

Last Updated: October 9, 2026

Thank you for shopping with Sinnsally.

We want you to feel confident when purchasing our kitchen tools and everyday home essentials. We understand that sometimes a product may not meet your expectations, and we aim to provide a clear and straightforward return and refund process.

Please review our return and refund policy below before placing your order.

1. 30-Day Return Policy

Sinnsally accepts eligible returns requested within 30 calendar days of the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within this period, subject to the conditions outlined below.

To be eligible for a return due to a change of mind or an incorrect purchase, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, accessories, and included components.

  • Be accompanied by proof of purchase or an order number.

  • Have a return request submitted within 30 calendar days after delivery.

For damaged, defective, or incorrect items, please refer to Section 4.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Email: service@sinnsally.shop

Include the following information:

  • Your order number.

  • The email address used to place your order.

  • The product you wish to return.

  • The reason for your return.

  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions, including the applicable U.S. return shipping address.

Once your return has been authorized, please send the item back within 14 calendar days, following the instructions provided.

Please do not send returns to our registered business address or the original shipping address unless our support team specifically instructs you to do so.

Our orders are fulfilled through third-party logistics partners in the United States, and the correct return destination may differ from the shipping origin.

We do not currently offer in-store returns.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change of Mind or Incorrect Purchase

If you wish to return an eligible item because you changed your mind, ordered the wrong product, or no longer need it:

  • You are responsible for paying the return shipping costs.

  • You may purchase return postage from your preferred shipping carrier, following our return instructions.

  • The amount you pay depends on the carrier, package size, weight, and return destination.

  • Sinnsally does not charge an additional return processing or restocking fee.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Sinnsally will cover the reasonable cost of return shipping when a return is required.

  • We will provide a prepaid return label or arrange an appropriate return solution at no additional cost to you.

  • Please contact us before shipping the item back so we can provide the correct instructions.

Restocking Fee: $0.00

We do not charge restocking fees for eligible returns.

4. Damaged, Defective, or Incorrect Products

We take product-related concerns seriously.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Send an email to service@sinnsally.shop with your order number, a description of the issue, and photos when available.

After reviewing the issue, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy.

If a return is necessary due to our error or a product defect, we will cover the return shipping cost.

This policy does not limit any rights you may have under applicable consumer protection laws.

5. Non-Returnable Items

For returns based on a change of mind, we cannot accept:

  • Items that have been used, damaged through misuse, or materially altered after delivery.

  • Items missing essential components or accessories where this prevents resale, unless the issue was present when the order arrived.

  • Items returned without following the return authorization process.

For hygiene reasons, kitchen tools and food-contact products that have been used may not be eligible for change-of-mind returns.

These conditions do not prevent customers from seeking an appropriate remedy for defective, damaged, or incorrectly supplied products, as required by applicable law.

6. Refund Processing

Once your returned item has been received at our designated return location, we will inspect it and review its eligibility for a refund.

We will notify you by email when your return has been reviewed.

For approved returns, refunds will be issued to the original payment method within 5 business days after receipt and inspection of the returned item.

After the refund is issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

The exact posting time depends on your payment provider.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact your bank or payment provider first. You may also contact us for further assistance.

7. Original Shipping Charges

For change-of-mind returns or customer ordering errors, original shipping fees are non-refundable.

For example, if your order was subject to our standard $5.00 shipping charge, that original shipping charge will generally not be refunded when you return an item simply because you no longer want it.

If a return results from a defective, damaged, or incorrectly supplied product, we will provide an appropriate refund, including applicable original shipping charges, where required.

8. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different product or variant, please request a return for your eligible original item and place a new order.

For damaged, defective, or incorrectly supplied items, please contact our customer support team so we can review the available resolution options.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@sinnsally.shop.

We will attempt to cancel your order before it has been processed for shipment.

Once an order has been dispatched, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

10. U.S. Returns & Third-Party Fulfillment

Sinnsally currently serves customers exclusively in the United States.

Our orders are shipped from U.S.-based fulfillment locations through third-party logistics partners.

Authorized returns must be sent to the U.S. return address provided by our customer support team.

Please contact us before sending any product back. Packages sent to an unauthorized address may experience processing delays.

11. Contact Information

If you have any questions about returns, refunds, or an existing order, please contact us:

Brand: Sinnsally

Customer Service Email: service@sinnsally.shop

Website: https://sinnsally.shop

Trademark Owner: Chongqing Jinfu Heyue Trading Co., Ltd.

For more information about order processing, shipping fees, and estimated delivery times, please refer to our Shipping Policy.

Thank you for choosing Sinnsally.